FAQs

Where can I buy BANO products?

Our full product range is available at every one of our Austrian pharmacies, in our online store, and on Amazon. If the product you are looking for is not in stock at the pharmacy, it can be ordered there at any time, at no additional cost to you, and should be available the next day at the latest.

A selection of our products is available in all Prokopp stores, in Gewußt-Wie drug stores, in all Reformhaus Martin stores and in well-stocked specialist stores.

Orders from Austrian or international customers can also be placed at our office in Baden by calling +43 (0)2252/82 369-0; the goods are dispatched immediately after prepayment has been received.

In Germany, a large selection of our products is available in German pharmacies, and the products can also be ordered there. Of course, our online store and Amazon are also available to all international customers. 

What does marmot oil smell like?

Marmot oil, like every pure animal oil, has a distinctive individual smell which is very intense. This is completely normal and does not indicate any impairment in quality.

Does your Murmelin salve also smell like marmot oil?

No; the addition of mountain pine oil and menthol ensures that the salve has a very pleasant smell. As it does not contain camphor, it does not have the mothball smell which is often typical of marmot oil salves.

How long does delivery take?

Orders are dispatched at the latest one day after being received; delivery takes place using the post. Delivery usually takes 2-3 days within Austria, and the same when delivering to Germany. For Scandinavian countries (Norway, Denmark and Sweden) we have found that unfortunately it can take longer.

How can I become a distributor of BANO products?

In this case we would ask you to contact our office using this phone number: +43 (0)2252/82 369-0.

We are looking for a distributor for our products in pharmacies and health stores - does BANO do anything like this?

Yes; because we have a very good distribution network at our disposal, we can also organize distribution and logistics services for other firms. This is possible with regard to pharmacies and health stores / drug stores. For more information please contact Mrs. Mag. Eva Bano using the phone number +43 (0)2252/82 369-0.

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